Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. At CLBS you support our clients by taking on some of their daily tasks at busy, or stressful times. You are the ‘helping hand in the background’ that will be relied upon by our clients whenever they can’t take care of their incoming phone calls themselves personally. Your primary tasks will be the receipt and handling of customer enquiries by phone – regarding various topics and for various clients, therefore quick-thinking and multi-tasking skills will be required.
Business services cover many varied sectors. They range from technical services such as engineering, architecture and IT, to other professional services such as legal services, employment services and facility management. As one of the largest service sectors, business services contribute to 11% of EU GDP.
Business managers today expect you to leverage technology in ways that will make the business more innovative. To meet their expectations, you need to understand new technology directions so you can unleash the power technological innovations, not only to increase the effectiveness of business processes, but also to open up new business opportunities with creative new services and products. Your goal now must be to reinvent IT, making it a partner in the business.
Every component, or configuration item, that needs to be managed to delivery an IT service, is contained in your CMDB. At any given time, you need assurance your information is accurate. BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.
ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.