Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Gartner’s maturity model shows that among Infrastructure & Operations personnel, the current ranking on the maturity scale (stages include: Awareness, Committed, Proactive, Service Aligned, Business Partner) is 2.35 out of a possible 5. That means that majority of IT organization have not yet achieved a service-aligned view of their operations.
Now, let’s turn our focus to what’s good” about a business service approach to IT operations management. So, now, hopefully you know what a business service is and the value of a services approach in IT operations. Customized financial services that offer convenience, value and flexibility for you and your business.
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As information technology in organizations grew more complex, it became evident there was a need for a more elaborated way to manage it. With the evolution of it capabilities from exotic additions in an otherwise human based process to full blown services available on demand as the organization requires, the challenge for effective it management has become to align technical capabilities with business goals and strategies. The purpose … Read More..Read More →