IBM Services

Business ServiceWhether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Expansion will allow us to move product offerings into new equipment sales. We will also explore maintenance and fitting services, leveraging our existing maintenance staff to provide value-added services at a premium price. As one of Fidelity’s largest regional technology delivery centers, we employ state-of-the-art software engineering and support processes to help our talented workforce develop solutions for Fidelity’s customers.

As the operations arm of Fidelity Investments, India, we focus on the Workplace Solutions business. We help address over a million customer needs each month through a wide spectrum of services ranging from transaction processing to risk management. A complete, intelligent solution, powered by Office 365 and Windows 10, allowing you to empower your team, safeguard your business, and simplify IT management.

The Business Customer Gateway (BCG) is the central USPS hub for managing volume mailing and shipping for all sizes and types of businesses. BCG connects Postal Service business customers to all the digital tools, reports, promotions, and services we offer.

Business Service Management lead business to digital transformation and increase the velocity of IT, Manage IT assets with efficiency and control across their lifecycle, and give end-users a modern way to interact with IT and other shared service groups.

Offline, our business was already established and due to our product’s unique exclusivity and excellent quality, they were sold only through Salons. We had a very loyal and satisfied customer base but not everybody could visit those salons and we wanted to expand our customer base. We listed out a number of options and alternatives, including e-commerce but nothing seemed impactful. That’s when we came across Prione and were introduced to selling online. The Prione team helped us with a smooth onboarding process. It was surprisingly quick even though this was our first online selling experience. We now sell pan-India and as a brand constantly benefit from excellent online customer service processes that keep our customers happy and loyal.