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ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.
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Fidelity Investments is more than a financial services firm. We are innovators. A market leader in defining investment strategies. Pioneers in developing cutting-edge technology solutions. We believe in giving back to our local communities, and are a committed voice for diversity and inclusion. As a privately-owned company, we have the autonomy to do things the right way. For our customers. For our employees.
This data can also be incorporated in a variety of other workflows for analytical purposes, providing previously unavailable levels of insight into a company’s procurement processes. These insights can help uncover inefficiencies to drive cost and time savings such as automating monthly payments.