We provide resources and information to help Canadians get their businesses going and growing. The demands on businesses today are immense, for instance, the need to constantly innovate and offer greater value to customers despite resource constraints. In the world of business, lean is well and truly in. What’s needed is the constant creation of zero-waste value streams across technologies, assets and departments.
Expansion will allow us to move product offerings into new equipment sales. We will also explore maintenance and fitting services, leveraging our existing maintenance staff to provide value-added services at a premium price. As one of Fidelity’s largest regional technology delivery centers, we employ state-of-the-art software engineering and support processes to help our talented workforce develop solutions for Fidelity’s customers.
A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.
Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction. This has been done to provide a better and unified interface due to a merger with Mayzus Financial Services Ltd. (dba MoneyPolo) earlier last year.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.