Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. IT departments and IT service providers may only deliver IT services, or may also be providers of business services. A grace period of two hours will be applied to all rentals; customers who return equipment within that two-hour period will not be charged an additional fee.
ITIL, according to the ITIL books themselves, is “a set of best-practice publications for IT service management”. ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain. Get the latest news and information about IT services and content solution for the banking, financial services and cross industries in Indonesia and Asia Pasific.
A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure , helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers. BSM can provide a dynamic method for linking key service components and capabilities to the goals of the business. It can help prioritize the activity and response of IT staff and service providers based on business priorities, and identify the impact and cost of service outages.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity or ‘Necessary Evil’.
A keen eye for structural detail paves the way to success in your home-inspection service. Start by assessing clients’ homes for problems such as structural damage and foundation abnormalities, then refer customers to contractors who can ensure their homes are in good repair.