Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. IBM helps organizations fundamentally redesign processes, experiences and infrastructure to create new sources of value and drive greater efficiencies through Digital Reinvention. We help our clients apply advanced technologies embedded with AI, automation and analytics to modernize your IT infrastructure and optimize operations. In addition, IBM consultants help you set a strategic course of action that takes advantage of outcome-focused methodologies, domain skills and deep industry expertise.
The Business Customer Gateway (BCG) is the central USPS hub for managing volume mailing and shipping for all sizes and types of businesses. BCG connects Postal Service business customers to all the digital tools, reports, promotions, and services we offer.
An IT service may not be customer-facing, for example, an IT service which is seen as ‘back office’ as it supports the execution of an internal business process, such as the support for a billing process which the finance department would own and manage. Business service is a broad term encompassing an array of industries serving the needs of corporation, consumers, and citizens. It includes various sectors like finance, professional services, management of companies, administrative support, hospitality and tourism.
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Next, defining the business service requires mapping, which involves building the associations for an application and the underlying components supporting that application. The mapping process results in an illustration which shows the connections between the application and the components including switches, routers, database servers, web servers, application servers, etc.