WhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. An IT service may not be customer-facing, for example, an IT service which is seen as ‘back office’ as it supports the execution of an internal business process, such as the support for a billing process which the finance department would own and manage. Business service is a broad term encompassing an array of industries serving the needs of corporation, consumers, and citizens. It includes various sectors like finance, professional services, management of companies, administrative support, hospitality and tourism.
The change management process is another area where a services approach brings a lot of positive benefits. The ability to compare current and previous configurations makes it easy to see newly added or modified applications, supporting infrastructure, and their respective interconnections. The Change Advisory Board (CAB) is empowered to … Read MoreRead More →