Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.
For referral-service entrepreneurs-who act as a “welcome wagon” to newcomers-getting to know new as well as existing businesses pays off in more ways than one. Local companies pay to get their services introduced to newcomers, while these new customers pay for a little friendly advice.
Service management is a generic activity which didn’t originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management. BSM and ITSM can be considered as applications of service management in a specific context.
If one squinted at it meaning, one would possibly almost see a rationale for excluding the private service businesses that might be sincere to a degree, even when fallacious and incoherent. However find out how to define private service businesses that may be cordoned off (topic, in spite of everything, to their collaborating in video games corresponding to renting buildings to themselves)? Straightforward, they discovered a list in an present tax statute that had outlined private service businesses for an entirely totally different function, and that does really seem like an excellent faith effort to attract up a complete checklist, together with a whole lot of the apparent candidates and then with a catchall phrase on the finish for the remainder.
The benefits of a service-aligned approach to IT operations seem obvious. With a shift in emphasis to a business services perspective, we as an industry can go much further so that IT delivers on the promise of partnering with the business, speaking the same language as the business, and becoming a real bottom-line contributor to business results.